Client Support:
- Provide frontline support for group benefits clients, addressing inquiries, and resolving issues promptly.
- Offer guidance on plan details, coverage, and claim procedures to ensure client understanding.
Enrollment Assistance:
- Assist clients in the enrollment process, including handling paperwork, data entry, and coordination with insurance carriers.
Claims Management:
- Manage and facilitate the group benefits claims process, ensuring timely and accurate submission and resolution.
- Collaborate with insurance providers to advocate for clients and expedite claims processing.
Policy Reviews:
- Conduct periodic reviews of group benefit plans, proactively identifying opportunities for optimization or enhancement.
- Provide recommendations for plan adjustments based on industry trends and client needs.
Client Education:
- Educate clients on industry best practices, legislative changes, and emerging trends affecting group benefits.
- Conduct training sessions to empower clients in utilizing their benefits effectively.
Documentation and Compliance:
- Maintain accurate client records and documentation.
- Ensure compliance with regulatory requirements and industry standards.
Renewal Coordination:
- Collaborate with internal teams to prepare and facilitate group benefit plan renewals.
- Communicate renewal details, options, and changes to clients in a clear and concise manner.
Problem Resolution:
- Investigate and resolve complex client issues or concerns, demonstrating a solutions-oriented approach.
- Escalate matters as needed, collaborating with team members to find resolutions.
